At Hard Wallet, we stand behind the durability and toughness of our products. We are committed to providing you with a wallet and key case that will withstand the rigors of everyday use. That's why we offer a Lifetime Guarantee to ensure your Hard Wallet continues to serve you faithfully.

What’s Covered

Our Lifetime Guarantee covers any accidental breakage of your Hard Wallet or Key Case. If your product experiences a structural failure due to an accident, we will repair or replace it, free of charge. This includes issues such as:

• Broken elastics
• Cracked or severely dented aluminium plates
• Detached/broken components due to accidental impacts

What’s Not Covered

Our Lifetime Guarantee does not cover general wear and tear or cosmetic damage that does not affect the functionality of the product. This includes, but is not limited to:

• Surface scratches
• Colour fading
• Stains
• Damage caused by misuse, neglect, or intentional harm

How to Make a Claim

To make a claim under our Lifetime Guarantee, please follow these steps:

1. Contact Us: Reach out to our customer service team at hey@gethard.com.au with your order number and a description of the issue.
2. Provide Evidence: Attach clear photos of the damage to help us assess your claim.
3. Wait for Assessment: Our team will review your claim and do their best to get back to you within 48 hours with further instructions.

Additional Information

• Shipping Costs: We cover shipping costs for repairs or replacements under the Lifetime Guarantee.
• Exclusions: This guarantee is valid for the original purchaser only and is non-transferable.
• Final Decision: Hard Wallet reserves the right to determine whether the damage is covered under this guarantee or not.

Our goal is to ensure your complete satisfaction and confidence in our products. Thank you for choosing Hard Wallet – built to last a lifetime.

Should Hard Wallet cease operations and/or shuts down, the lifetime guarantee will become void for all customers.